Your complaint has been received
Thank you. Your complaint has been submitted successfully.
Within one (1) working day, you’ll receive an email with the complaint reference number and the next steps that you need to follow.
If you have any questions in the meantime, please email us to: firstname.lastname@example.org
OUR COMMITMENT TO YOU
When you submit a complaint we will contact you within one working day to acknowledge your complaint and provide you with your complaint reference number. We will also explain the next steps in the process and provide you with details on how you can contact us to discuss your complaint.
We will endeavour to complete our investigation and share with you the outcome of your complaint within 7 working days. If this is not possible, we will let you know and keep you updated throughout the process.
Your complaint will always be treated fairly and confidentially. Once your issue has been resolved, your feedback will be used to help us understand how we can improve.
IF YOU'RE NOT HAPPY WITH THE HANDLING OR RESPONSE TO YOUR COMPLAINT
If you are dissatisfied with our final response or dissatisfied with any delay in our response (beyond 15 working days) you may refer your complaint to the Insurance Regulator.
You may do so by sending details of your complaint, stating the AXA Complaint Reference Number, to the relevant Regulator:
For all Sultanate of Oman Insurance Policies, you can contact the Capital market Authority (CMA) using the following details
Telephone: 00968 24823100
Click here to view our complaints process flowchart.